20 Margaret St, London
Great Britain, 3NM98-LK
Free standard shipping
on all orders in New York
Support forum provide
for over 24h, every day.
Help and FAQs
Custom and personalized orders
We are open for your proposals and ready to tailor any dress you wish. Just send us your wishes (through online chat, email email@example.com or contact form on this page) and we will discuss details. All dresses in this shop are tailored to order according to your measurements without any additional fee.
Sizes and measurements
Please note, that all the dresses in this shop are tailored to order in standard size or according to provided from your side measurements. We use strictly those figures that you have sent with your order, that is why double check measurements before you send them to us.
If your measurements will not be precise, garment will not fit you. You can always ask for guide how correctly measure yourself.
To avoid mistakes, please read it carefully and use it. If you are not sure it is better to ask someone to help you.
Details of the dress
All dresses in this store are unique and handmade that is why sometimes your order can be slightly different from that you see on picture. Lace pattern can be different
Colors of garments
Although we attempt to represent online colors as accurately as possible, we cannot guarantee that the colors shown on your monitor will 100% match the actual garment. Variations of light and reflections on the original photograph as well as differences in computer monitors and printers may make color tones appear slightly different than the actual fabric.
When my order will be shipped?
Dresses are tailored to order, processing time of your order before shipping is 7-10 business days. Terms depends on the many factors, such as availability of fabric, volume of orders etc. Shipping time is counted separately and depends on where your order is shipped/which shipping method you have chosen
If I need my order urgently
We are always happy to accommodate with your requests. If you have deadline for receiving your order, please contact us with your request prior to order. For the rush orders, please choose express shipping option